Returns & Refunds

 

Returns

All U.K. Mainland orders placed online with Yorkshire Jewellery Company will have 30 days to return any items in their original condition including any free gifts sent out (namely Cleaning cloth) for a full refund (this is 30 days from receipt of goods). If we receive any returns after 30 days, it is at the discretion of Yorkshire Jewellery Company on whether we issue a refund or return the item to you.

Yorkshire Jewellery Company advise that any product which you wish to return is sent via a trackable postal service. Yorkshire Jewellery Company are not responsible for lost or damaged items which are returned. Yorkshire Jewellery Company are not responsible for return postage costs unless an item is faulty.

The refund policy only covers standard in-stock items, bespoke and made to order items fall outside of the returns policy with all sales final, confirmation of the order is confirmation of the sale.

When will my refund be processed?

We aim to process your refund your within 5 working days of us receiving the item back.
You will be refunded to the full price of the returned products to your original payment method and we do not charge 'restocking' fees though if postage had been free on the order this may be deducted from the refund.

If you have paid for your delivery service, that cost is not refunded.
For hygiene reasons we cannot refund or exchange the purchase of earrings

Exceptions (Bespoke, wedding rings & made to order items)

Any items that are made to order or bespoke to you, which include any of the ring builder products, titanium & Zirconium rings, Whitby Jet Engagement or wedding rings are not included within the returns policy.

These items are non-refundable, the purchase is confirmation of the sale, all sales final on made to order items. 

Ring size is the responsibility of the customer, if you are unsure of the size needed for any of the above items please contact our team who will be happy to help.