Returns & Refunds

All U.K. Mainland orders placed online with Yorkshire Jewellery Company will have 30 days to return any items in their original condition including any free gifts sent out (namely Cleaning cloth) for a full refund (this is 30 days from receipt of goods). If we receive any returns after 30 days, it is at the discretion of Yorkshire Jewellery Company on whether we issue a refund or return the item to you.

Yorkshire Jewellery Company advise that any product which you wish to return is sent via a trackable postal service. Yorkshire Jewellery Company are not responsible for lost or damaged items which are returned. Yorkshire Jewellery Company are not responsible for return postage costs unless an item is faulty.

When will my refund be processed?

We aim to process your refund your within 5 working days of us receiving the item back.
You will be refunded to the full price of the returned products to your original payment method and we do not charge 'restocking' fees though if postage free on the order this may be deducted from the refund.

If you have paid for your delivery service, that cost is not refunded.
For hygiene reasons we cannot refund or exchange the purchase of earrings